- SonicWall 24x7 support provides chat, email, web, and telephone support for technical assistance.
- Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support.
- Hardware Replacement - SonicWall Hardware Product(s) that are covered under an active support contract are eligible for “Advance Exchange". When a support case is called in for a Hardware issue and the SonicWall representative determines a replacement part is necessary, an advance shipment of the applicable replacement part will be sent to the Customer in exchange for the defective part, before the defective part is returned (“Advance Exchange”).
- Support Tools - for access to SonicWall's electronic support tools. Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year.
- SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.
Overview
SonicWall 3 Year 24x7 Support for TZ270 (02-SSC-6639)
General
SonicWall 24x7 Tech Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, the Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals. Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver 8x5 Support and Standard Support (8x5) provide for direct technical assistance during local business hours 8:00am – 5:00pm Monday through Friday, excluding holidays. Chat support is available 6:00am – 6:00pm Pacific Time Monday through Friday for firewall customers in N. America.
Available in one-, two- and three-year agreements, SonicWall Dynamic Support services include:
- Chat/ Email/Web/Telephone Support - for technical assistance
- Stream local or remote — the cloud automatically routes the video feed
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWall's electronic support tools
